REFUNDS & RETURNS
Refunds and Returns – this section of the Refunds and Returns Policy applies to photography prints only
Our policy lasts 30 days from the date of purchase. If 30 days have elapsed from the date of purchase, unfortunately we cannot offer you a refund or exchange.
Fingerprint Photography and Media (“We”, “Us”) understand that at times a client may change their mind about a purchased print and wish to return that print. Please note, however that We will only accept returns of prints that are considered to contain obvious flaws such as printing aberrations, or that do not meet the standard as set out in the items description, or that have been printed in error such as incorrect sizing.
Please note: Due to each print being printed specifically for individual orders prints cannot be returned to due to a change of mind.
To initiate a return you must first contact Us to discuss the reason for return. If accepted you will be issued a Return Authorisation which must be noted and included with the returned print. Returned prints without a Return Authorisation will not be accepted. Confirmation of your original order must be verified prior to any return and refund.
To be eligible for a refund of a print, the print must be unused and in the same condition that you received it. It must also be in the original packaging, or suitable packaging to ensure it is undamaged during transit.
Please do not send your print back to our partner printer/s. Clients returning prints directly to our partner printer/s without a Return Authorisation may forfeit their right to claim a refund upon return.
Upon receipt of return the print will be inspected to confirm the reason for return as previously discussed between Us and you the client can be verified. Verified returns will entitle you to a full refund including the original purchase cost of the print and any postage and handling charges you originally paid, up to but not exceeding the total price paid for your original order.
Verified and approved returns will be issued with a refund paid to the original purchasing account. Please note that We do not process cash refunds, nor We pay refunds to any party other than those named on the original order.
Return postage charges
Returns should in the first instance be issued as Cash on Delivery, ensuring that you are not liable to pay the return postage costs. In the event Cash on Delivery is not an available option, We will discuss with you a fair and reasonable return method and We will become liable for these return costs, which will be reimbursed to you upon receipt of your returned print.
Late or missing refunds (if applicable)
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com or 0413 283 471.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item please contact Us to obtain a Return Authorisation. Once you’re print has been received by Us you will be posted a replacement print.
To return your print, you should mail your print to: 10 Eric Street, Taree, NSW, 2430, Australia. Please note that you must first ensure you have an approved Return Authorisation, and that the mailing address has been confirmed by Us prior to return. We do not assure that the above address is considered to be correct, therefore mailing to the above returns address without confirmation may forfeit you the right to claim a refund.
Depending on where you live, the time it may take for your exchanged print to reach you, may vary.
If you are shipping a print valued more than $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that due to the potential for prints to be lost during transit that We will receive your returned print. In the event that a returning print is lost during transit We will not be held liable for any refund. Prints lost during transit with a tracking number will need to be pursued by you through the carrier.
Refunds – this section of the Refunds and Returns Policy applies to Workshops and Courses only
Fingerprint Photography and Media Cancellations
In the event that a Workshop or Course is cancelled you will be entitled to at your discretion a credit for the amount paid for the Workshop or Course, or a full refund up to but not exceeding the amount paid by you. Credits may be applied to any Workshop or Course for a period of 12 months from the date of cancellation.
Credits applied must be applied in full, with any balance outstanding to be paid by you. Partial credits can be used for a Workshop or Course with a residual balance available for a future Workshop or Course. The use of partial credit, where a residual balance remains will not entitle you to claim the residual balance as a refund.
Due to the nature of preparing courses for clients that may or may not involve Us paying monies to third parties, such as car hire companies, you are advised to contact Us to notify of your cancellation within the timeframes specified below.
Cancellations Greater than 7 Days
Cancellations by you greater than a full 7 days from the start of a Workshop or Course will entitle to you a full refund or held in credit and applied in the same manner as described above.
Cancellations greater than 48 hours
Cancellations by you greater than 48 hours but less than 7 days from the start of a Workshop or Course will entitle you to a 75% refund or held in credit and applied in the same manner as described above.
Cancellations greater than 24 hours
Cancellations by you greater than 24 hours but less than 48 hours from the start of a Workshop or Course will entitle you to a 50% refund or held in credit and applied in the same manner as described above.
Cancellations less than 24 hours or no-show
Cancellations by you that occur less than 24 hours prior to the start of a Workshop or Course, or if you are deemed a no-show on the day of the Workshop or Course will not entitle you to any refund or credit.
Refunds will only be issued to the original purchasing account. Please note that We do not process cash refunds, nor do We pay refunds to any party other than those named on the original order.
Refunds of Deposits for Media Services
Prior to the commencement of a Media Service, such as the development of a website, social media content and so forth, you will be required to pay a deposit. The payment of this deposit will be paid upon the provision by Us to you the client of a contract for work for Media Services, which you have accepted and signed.
Cooling Off Period
A client is entitled to 24 hours cooling off during which time they may cancel their Media Service contract and be entitled to a full refund up to but no exceeding the amount paid, but less any costs that We have directly incurred such as the registration of a domain name.
Cancellation After Cooling Off Period
Once 24 hours has elapsed from the time the contract has been signed you will not be entitled to cease the contract and claim any refund from Us. Should you choose to cancel the contract during this time you will be entitled to receive any digital work, photos, domains and other actual items where costs were incurred for those items, up to but not exceeding the value of the deposit paid.
Additional terms of service will be clarified and stated upon your Media Service Contract.